equanimity

We have so many qualities, how will you use this particular quality to make someone’s day?
My word is equanimity.  The word equanimity refers to an evenness of mind, especially in the face of stressful situations.  Delivering MAGIC service in every interaction is possible when we practice and master this quality within us.
 
Ask yourself what situations challenge your personal sense of equanimity.  Being aware of what “rattles” you is the first step toward controlling your response.  What opportunities will you have today to practice equanimity in your interactions? How will you choose your words, tone, and body language to make each contact so very important that every person wants to have another contact with you?